Shipping and Returns
Thank you for shopping at Smell Goods!
If you are not entirely satisfied with your purchase, we're here to help.
Shipping
Most of our shipping is currently done through USPS, but we reserve the right to change this at any time. You are solely responsible for all shipping and delivery costs for the delivery method selected by you when placing your order.
Returns
Due to sanitary and other reasons, all sales are final and may not be returned, exchanged, or refunded unless a particular order has missing items or contains incorrect products, in which event, returns, exchanges, and refunds will be accepted for the missing or incorrect products only. All orders that have missing items or that contain incorrect products must be reported to us within 72 hours of delivery. After 72 hours from delivery, all orders are presumed to be accurate, and no returns, refunds, or exchanges will be accepted after that time.
Damaged items
All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please notify us immediately for assistance. We do ask that you provide pictures of the damaged items.
Sale items
Sale items can be refunded.
Contact us
If you have any questions about our products or policies, please contact us:
- By phone number: 314-837-5550
- By email: support@mysmellgoods.com